3 Reasons Why Manufacturers Should be Using Customer Portals
In today’s fast-paced, digital-first world, customer portals are no longer just a nice-to-have. They’re a core part of how manufacturers stay connected, responsive, and competitive. A customer portal is a secure, self-service platform where clients can access their orders, submit support requests, download documents, and get real-time updates without having to call or email. And […]
Are Manufacturers and Distributors Keeping Up With B2B Buyer Demands?
Manufacturers and distributors have always relied on phone calls, emails, and sales reps to handle customer orders, inquiries, and support. But B2B buyer demands are changing. Today, B2B customers want faster, more convenient, and self-sufficient ways to do business. According to Forbes, 75% of B2B customers now prefer a sales-rep-free experience. They don’t want to […]
How to Reduce The Challenge of Customer Concerns In Your Manufacturing or Distribution Business
For business owners, ensuring a top-notch customer experience is always top of mind. From the moment you approach a potential client, to processing their first order, to taking feedback from them and building their loyalty, every step in the process requires service that exceeds their expectations. For companies with a growing customer base, achieving perfect […]