WireNut Home Services needed to eliminate the manual, error-prone process of moving data from ServiceTitan to payroll — a 12-hour grind that left no room for mistakes.
Challenge
“I lost one or two people because of payroll errors. You don’t get that trust back.”, said WireNut President, Trent Urban. WireNut’s payroll structure included multiple pay types, fallback rules, and performance bonuses. With no smooth connection between ServiceTitan and their payroll system, manual data entry led to mistakes, affecting employee trust and operational efficiency.
Solution
OneMotion’s solution adapted to this complexity with full automation and audit-ready accuracy. What used to take 12 hours now takes 30 minutes — and Trent, the CEO, no longer even thinks about it. It just runs.
Benefit
The application cut down WireNut’s time spent on payroll by over 95% and ensured payroll accuracy. Employees were paid correctly, restoring trust, while management gained peace of mind with a streamlined, error-free process
The Pain of Payroll.
Before WireNut brought in OneMotion, their payroll process was a major bottleneck in their operations. The payroll team was spending over 12 hours each pay cycle on a labor-intensive, manual process that involved pulling data from ServiceTitan, manipulating it with complex Excel formulas, and re-entering it into their payroll system. This repetitive cycle was not only time-consuming, it also left room for error and inaccuracy.
Without their trusted bookkeeper and a brittle Excel system, payroll became a risk factor — with mistakes large enough to cause employee turnover.
Trent Urban, CEO of WireNut, recalled the frustrating experience: “One of the flaws in the process was getting the data out of our CRM (ServiceTitan) and into our payroll processor. It was not fluid.”
Without a connection between ServiceTitan and payroll, WireNut faced the constant threat of costly mistakes, which became more concerning as the company grew. These errors were a risk to employee morale, with Trent noting, “We’re talking about people’s payroll, so we have zero room for error.”
The Solution That Worked.
The challenges WireNut faced weren’t just about the time it took to run payroll, but the complexity of the entire system. Their payroll involved various pay types, performance bonuses, and other exceptions, all of which had to be calculated accurately. The manual process was a barrier to maintaining that accuracy and trust.
The team at OneMotion worked closely with WireNut to understand their needs and implemented a customized interface between ServiceTitan and their payroll system. OneMotion didn’t just automate a file transfer — they translated a messy, homegrown system of pay types, bonuses, and safety nets into a clean, reliable process with zero manual steps.
We’re talking about people’s payroll, so we have zero room for error…now it’s a ‘set it and forget it’ process.
Trent urban
CEO, WIRENUT HOME SERVICES
The Impact.
Today, WireNut’s payroll is fast, accurate, and virtually error-free. The integration allows payroll to be prepared in just 30 minutes, a dramatic reduction from the 12 hours it once took.
Not only has the product reduced payroll processing time, it has also restored employee trust. WireNut employees no longer worry about their paychecks being incorrect, and management no longer faces the looming stress of payroll errors.
