From 12 Hours to 30 Minutes: WireNut’s Payroll Automation Success Story
WireNut Home Services needed to eliminate the manual, error-prone process of moving data from ServiceTitan to payroll — a 12-hour grind that left no room for mistakes. Challenge “I lost one or two people because of payroll errors. You don’t get that trust back.”, said WireNut President, Trent Urban. WireNut’s payroll structure included multiple pay […]
Zoho Desk vs. Zendesk: Which is The #1 Solution for Your Business’ Success?
Your customer service reps specialize in problem-solving, and the level of service your business provides depends heavily on their efficiency. When managing customer tickets, customizable customer support software like Zoho Desk and Zendesk can make all the difference. These tools ensure that tickets are taken, organized, and resolved promptly, helping you maintain service-level agreements that […]
How to Reduce The Challenge of Customer Concerns In Your Manufacturing or Distribution Business
For business owners, ensuring a top-notch customer experience is always top of mind. From the moment you approach a potential client, to processing their first order, to taking feedback from them and building their loyalty, every step in the process requires service that exceeds their expectations. For companies with a growing customer base, achieving perfect […]
Understanding and Overcoming Technical Debt
Is your business bogged down by outdated software and poor tech support? This common challenge often results from technical debt, where quick fixes and short-term solutions lead to long-term complications. The frustration of maintaining and upgrading these systems can be overwhelming. But there’s a way out. We’ve outlined how you tackle technical debt, ensuring your […]
Top 5 Software Mistakes Businesses Make
In today’s fast-paced digital world, many businesses struggle with knowing which software to implement for optimal success. This uncertainty can lead to costly mistakes, inefficiencies, and missed opportunities, hindering their ability to thrive as technology rapidly evolves. Without a reliable source and partner to navigate the complex tech landscape, businesses often find themselves overwhelmed and […]
Maximizing Efficiency: Top 10 Zoho CRM Features for Manufacturers
Manufacturing businesses have unique needs when it comes to managing customer relationships and streamlining operations. Zoho CRM, with its versatile features, can significantly enhance efficiency and productivity in the manufacturing sector. Here, we explore ten essential Zoho CRM features that manufacturing businesses should be leveraging, with a special focus on the powerful customization capabilities of […]
Zoho CRM vs. Salesforce: Which is Best for Your Manufacturing Business?
Choosing the right CRM is a pivotal decision for any business, impacting everything from customer relationships to operational efficiency. For manufacturing companies, the right CRM can streamline operations, improve production efficiency, and enhance customer interactions. Zoho CRM and Salesforce are two of the most popular options available, each offering unique strengths. In this comprehensive analysis, […]
Breaking Free from Salesforce: Helping Advica Build a Smarter CRM
Advica struggled with inefficiencies after months of trying to make Salesforce work and needed a CRM that streamlined workflows, improved data accuracy, and enhanced communication. Challenge Advica, a leader in online healthcare, was struggling with inefficiencies caused by outdated, internally built software that wasn’t designed for the entire organization. After spending months trying to implement […]
10 Questions To Ask Before Replacing Your Custom Software
Aging software can be such a pain! Your business is running smoothly and then suddenly, you realize that this piece of software that someone built for you is starting to get old. It hasn’t been updated in a long time. The developer is either not responding to requests or they’re slow to do so. The […]
Paca Hydraulics – A Custom Software Case Study
Paca Industrial Distribution needed to upgrade their decade-old, in-house applications to be compatible with the system upgrades they were implementing. Challenge To update three in-house applications, originally written by an employee no longer working for Paca, that were critical for the efficiency of their warehouse operations. The incompatibility of these applications with new system upgrades […]